Frequently asked questions

• Shipping policy

  At Ahimsa, we are proud to offer free worldwide shipping on all orders!

  See available shipping options below:

  Standard free shipping - delivery in 15-20 days Expedited shipping - additional fee of U$30.00 for pre-paid import taxes, delivery in 5-10 days

  Due to the always changing nature of international trades, and currency fluctuations, we always quote each shipment with many providers to be able to offer the best service for our customers.

  *Import taxes, duties, and related customs fees may be charged once the shipment arrives at your country. These charges are determined by the customs office of the specific destination. Unless you pick our expedited shipping method, these charges and taxes will be considered your responsibility and will not be covered by Ahimsa.

• Terms of service

  Overview

  This website is operated by Ahimsa . throughout the site, the terms “we”, “us” and “our” refer to Ahimsa . which offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

  By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

  Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these terms of service are considered an offer, acceptance is expressly limited to these terms of service.

  Any new features or tools which are added to the current store shall also be subject to the terms of service. You can review the most current version of the terms of service at any time on this page. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

  Online store terms

  By agreeing to these terms of service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

  You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the terms will result in immediate termination of your services.

  General conditions

  We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

  You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use the service, or access to the service or any contact on the website through which the service is provided, without express wrote permission by us.

  The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.

  Modifications to the service and prices

  Prices for our products are subject to change without notice.

  We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

  We shall not be liable to you or to any third-­party for any modification, price change, suspension or discontinuance of the service.

  Products or services (if applicable)

  We have made every effort to display as accurately as possible the colors and images of our products that appear at the store.

  We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction.

  We may exercise this right on a case­by­case basis. we reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

  We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

  Accuracy of billing and account information

  We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-­mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

  You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your e-mail address and, so that we can contact you as needed. For more detail, please review our returns policy.

  Optional tools

  We may provide you with access to third­-party tools over which we neither monitor nor have any control nor input.

  You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third­-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third­party provider(s).

  We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these terms of service.

  Third­-party links

  Certain content, products, and services available via our service may include materials from third-­parties.

  Third-­party links on this site may direct you to third-­party websites that are not affiliated with us.

  We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-­party websites. Please review carefully the third-­party's policies and practices and make sure you understand them before you engage in any transaction. complaints, claims, concerns, or questions regarding third-­party products should be directed to the third­-party.

  User comments, feedback, and other submissions

  If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms of service. You agree that your comments will not violate any right of any third­-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-­mail address, pretend to be someone other than yourself, or otherwise mislead us or third-­parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-­party.

  Errors, inaccuracies, and omissions

  Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

  We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.

  Prohibited uses

  In addition to other prohibitions as set forth in the terms of service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the internet. we reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

  Disclaimer of warranties; limitation of liability

  We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or we do not warrant that the results that may be obtained from the use of the will accurate or you agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your without any representation, warranties or conditions of any kind, either express or implied, including all warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non­infringement.

  In no case shall Ahimsa , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use the service or any content (or product) posted, transmitted, or otherwise made available via service, even if advised of their possibility. because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

  Indemnification

  You agree to indemnify, defend and hold harmless Ahimsa and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-­party due to or arising out of your breach of these terms of service or the documents they incorporate by reference or your violation of any law or the rights of a third­-party.

  Severability

  In the event that any provision of these terms of service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.

  Termination

  The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. these terms of service are effective unless and until terminated by either you or us. You may terminate these terms of service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

  If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these terms of service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

  Entire agreement

  The failure of us to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision. These terms of service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms of service). Any ambiguities in the interpretation of these terms of service shall not be construed against the drafting party.

  Governing law

  These terms of service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of EU General Data Protection Regulation (GDPR)

  Changes to terms of service

  You can review the most current version of the terms of service at any time at this page. we reserve right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website. Your continued use of or access to our website or the service following the posting of any changes to these terms of service constitutes acceptance of those changes.

  Contact information

  Questions about the terms of service should be sent to us at sac@useahimsa.com.

  
  

• Privacy Statment

  What do we do with your information?

  When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

  Consent

  How do you get my consent?

  When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

  How do I withdraw my consent?

  If after you opt­-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sac@useahimsa.com or mailing us at Ahimsa Av. Wilson Bego, 645 Franca São Paulo Brazil 14406-091

  Third-party services

  In general, the third-­party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

  However, certain third-­party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase­-related transactions.

  For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

  In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third­-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

  Once you leave our store’s web site or are redirected to a third-­party website or application, you are no longer governed by this privacy policy or our website’s terms of service.

  Links:

  When you click on links on our store, they may direct you away from our site. we are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

  Google analytics:

  Our store uses google analytics to help us learn about who visits our site and what pages are being looked at.

  Security

  To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

  If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a aes­256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all pci­dss requirements and implement additional generally accepted industry standards.

  Cookies

  Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on the website include those which are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies), remember your choices (functionality cookies), and cookies that provide you with targeted content or advertising.

  We may use the information we obtain from your use of our cookies for the following purposes:

  1 - to recognise your computer when you visit the website 2 - to track you as you navigate the website, and to enable the use of any e-commerce facilities 3 - to improve the website’s usability 4 - to analyse the use of the website 5 - in the administration of the website

  Thirdparty Cookies

  When you use the website, you may also be sent third party cookies.

  Our advertisers and service providers may send you cookies. They may use the information they obtain from your use of their cookies:

  1 - to track your browser across multiple websites 2 - to build a profile of your web surfing 3 - to target advertisements which may be of particular interest to you.

  Changes to this privacy policy

  We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

  If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

  Questions and contact information

  If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our privacy compliance officer at sac@useahimsa.com or by mail at:

  Ahimsa [Re: Privacy compliance officer] Av. Wilson Bego, 645 Franca, São Paulo - Brazil 14406-091
  

• Exchanges and returns

  Due to the current nature of international shipping, we are unable to offer free exchanges or returns, but we can definitely process any request by following our guidelines.

  • Our products can be returned or exchanged within 30 days after the order delivery
  • For exchanges or returns (without defect) the products must be unused, unwashed and undamaged, except for trying
  • In case of an exchange, there will be a re-shipping fee of U$30 to be paid through PayPal.
  • All the information about your exchange/return will be sent to your e-mail

  To request an exchange or refund, please click here to go to our Returns Center page and complete the form with the necessary information about your order.